(Effective Date: 15/03/2007)
*PLEASE READ THESE TERMS CAREFULLY. BY CLICKING “I ACCEPT” OR “I AGREE” OR BY DOWNLOADING, INSTALLING, OR USING CARESOFT SOFTWARE OR SERVICES (DEFINED BELOW), YOU ACCEPT AND AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.
These Terms & Conditions (“Terms”) constitute a legal agreement between you (“Client”, “User”, “Hospital”, or “you”) and Caresoft Systems Pvt. Ltd. (“Caresoft”, “we”, “us”, “our”), the provider of healthcare software solutions including Hospital Management System (HMS), Electronic Medical Records (EMR), CRM, Mobile Apps, Business Intelligence tools, and related services (“Services”).
By using our Services, you agree to comply with these Terms, our Privacy Policy, and any other policies communicated by Caresoft.
Services are available to hospitals, clinics, healthcare providers, and authorized staff.
By using the Services, you represent that you are at least 18 years old and legally capable of entering into contracts.
Caresoft provides software and technology solutions that help healthcare providers digitize their operations. These include but are not limited to:
Patient registration, billing, and discharge management.
Electronic Medical Records (EMR).
CRM and patient engagement tools.
Mobile apps for patients and doctors.
Business Intelligence and reporting dashboards.
Integrations with pharmacy, laboratory, imaging, and payment systems.
Note: Caresoft is a technology provider only. We do not provide medical services or guarantee medical outcomes.
When using our Services, you agree to:
Provide accurate and complete information during registration and use.
Keep your login credentials confidential and not share them without authorization.
Use the Services only for lawful healthcare and administrative purposes.
Ensure compliance with applicable healthcare and data protection laws.
You agree not to:
Upload, share, or transmit unlawful, harmful, defamatory, or malicious content.
Attempt to hack, disrupt, or misuse Caresoft’s systems.
Infringe upon intellectual property rights of Caresoft or third parties.
Hospitals remain the owners of their patient data.
Caresoft processes and stores data on behalf of hospitals, in compliance with HIPAA-ready standards, NABH/NABL guidelines, and PCI DSS for payments.
Our detailed Privacy Policy governs data usage, security, and patient rights.
Services may be subject to subscription fees, license fees, or implementation charges as agreed in writing with Caresoft.
Payments must be made through approved channels (bank transfer, cheque, payment gateway, etc.).
All fees are non-refundable unless expressly agreed otherwise.
All software, applications, content, logos, and designs provided by Caresoft are protected under copyright, trademark, and intellectual property laws.
Clients receive a non-exclusive, non-transferable license to use the software only as per agreed scope.
You may not copy, modify, reverse-engineer, or resell Caresoft’s software.
While Caresoft strives to provide uninterrupted Services, we do not guarantee error-free or 100% uptime.
We are not liable for:
Data loss due to user negligence or third-party issues (e.g., hardware failures, internet outages).
Delays caused by force majeure events (natural disasters, cyberattacks, power failures).
Medical outcomes or decisions made based on data from our systems.
Caresoft’s liability is limited to the amount paid by the client for the Services in the past 12 months.
Our Services may include integrations with third-party providers (e.g., payment gateways, diagnostic systems). Caresoft is not responsible for the content, policies, or failures of these third-party services.
Caresoft may suspend or terminate access if:
The client breaches these Terms.
Payments are not made on time.
Unauthorized or unlawful use of the system is detected.
Clients may terminate by providing written notice as per the service agreement.
Caresoft reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website, and continued use of Services will constitute acceptance.
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Thane, Maharashtra, India.
For queries regarding these Terms, contact us:
Caresoft Systems Pvt. Ltd.
📧 Email: [[email protected]]
📧 Sales & Support: [[email protected]]
📞 Phone: +91-8422951560