(Effective Date: 01/04/2025)
*PLEASE READ THESE TERMS CAREFULLY. BY CLICKING “I ACCEPT” OR “I AGREE” OR BY DOWNLOADING, INSTALLING, OR USING CARESOFT SOFTWARE OR SERVICES, YOU ACCEPT THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.
Caresoft Systems Pvt. Ltd. (“Caresoft”, “we”, “our”, “us”) is a leading healthcare IT company providing hospital management solutions, EMR, CRM, mobile apps, and other healthcare digitization tools (“Services”).
This Privacy Policy explains how we collect, use, share, and protect your information when you use our software, websites, mobile apps, and related services. It applies to all hospitals, healthcare providers, their staff, and patients whose data may be processed through Caresoft solutions.
By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy.
We collect and process information only to deliver our Services effectively and securely:
Hospital & Client Data: Organization details, licenses, configuration data.
User Data: Names, roles, email IDs, and phone numbers of hospital staff using our systems.
Patient Data (via client hospitals): Demographics, clinical records, billing, pharmacy, diagnostic, and other health information entered by hospital users.
Technical Data: Device type, IP address, login logs, system performance data.
Support Records: Calls, chats, or emails with our support team.
Cookies & Analytics: For improving user experience on our websites and apps.
We use information strictly to:
Deliver, configure, and maintain hospital IT solutions.
Provide technical support, troubleshooting, and training.
Enhance system performance, security, and compliance reporting.
Enable secure integrations with pharmacy, billing, lab, and payment systems.
Meet legal and regulatory obligations (e.g., NABH/NABL, HIPAA readiness, PCI DSS for payments).
We never sell or trade client or patient data to third parties.
At Caresoft, data protection is our highest priority. We safeguard data using:
End-to-end encryption of sensitive records.
Role-based access controls to prevent unauthorized use.
Multi-layer firewalls & monitoring tools.
Regular backups and disaster recovery protocols.
Compliance-ready systems (HIPAA, NABH/NABL, PCI DSS).
Information is shared only under strict conditions:
With authorized hospital staff as configured in the system.
With trusted service providers (e.g., hosting, payment gateways) under confidentiality agreements.
When legally required by law, court order, or regulatory bodies.
Patient and hospital data is retained as per hospital policy and statutory requirements.
Once no longer required, data is securely archived or deleted.
Hospitals own and control their data within Caresoft systems.
Patients may contact their hospital directly for access, corrections, or deletion of medical records.
Users may write to [email protected] for details about how their data is processed.
Caresoft does not collect data directly from children. Patient records of minors are processed only through hospitals for legitimate medical purposes.
Data may be processed in India or other jurisdictions where Caresoft or its partners operate. By using our Services, you consent to such transfers, subject to our strict security standards.
We may update this Privacy Policy to reflect legal, technical, or business changes. Updates will be posted on our website with a revised “Effective Date.” Continued use of our Services means acceptance of the updated policy.
For questions or concerns regarding this Privacy Policy, contact:
Caresoft Systems Pvt. Ltd.
📧 Privacy Queries: [[email protected]]
📧 Sales & Client Support: [[email protected]]
📞 Phone: +91-8422951560