Case Studies

Caresoft Consultancy Private Limited – We Understand Better

A Global software and IT solution provider organization offering Computer software, IT services and IT consulting to our clients worldwide.

We define, design and deliver technology-enabled business software solutions to Hospitals, corporate and public health enterprises, Diagnostic Centers and Research Care Institutes.

With our 10+ years of domain expertise in healthcare processes & software systems and a satisfied client base of 360+ Healthcare Verticals we always strive to give affordable and reliable solutions that enable them to deliver world class patient care.

We provide Comprehensive Software Consultancy Services from concept to commissioning for various sectors specializing in Hospitals & Healthcare Organizations.

The company offers turnkey solutions and health care information technology solutions that touch the lives of patients in every health care setting. CARESOFT is committed to creating a health care system that helps health care verticals to lower costs, enhance scalability and supports higher quality and better health care for all.

About the Client

Zen Hospitals, Mumbai

The Zen Multi-Specialty Hospital is 110 beds Hospital with state-of-the-art Modern facilities. The Hospital facility & services have been engineered around the needs of the patients & society. It has more than 23 departments functioning at Mumbai, Maharashtra, India.

Major Challenges

Our challenge was to set up a new Hospital Information System with Caresoft HIS, providing the necessary platform that would enable the doctors to focus on rendering quality care to patients. The major challenge was to get standalone departmental systems of varying degrees of sophistication and there was no way of aggregating the information into one single patient record. Zen Hospital’s vision was to build a centralized electronic medical record that could be shared across the Zen Network and its referring doctors across the country. Any solution would have to make these records virtually available across the continuum of care.

Our Solution

Caresoft Hospital Information System was chosen by Zen Hospital for its functionality, robustness and modular deployment capability. It incorporates an exhaustive set of modules, workflows and tools that fully address the needs of all the actors in the delivery of care. Caresoft HIS was also able to provide measurable improvements in delivering patient care and overall operational efficiency by increasing the availability and exchange of information across various departments within the facility.

Caresoft provided clinical information at the point-of-care to enable care givers to deliver the highest possible quality of medical care. Caresoft’s physician workbench was flexible enough for doctors to create their own views and forms for capturing patient’s notes in turn accelerating care delivery. Clinical documentation enabled the existing written reports to be added to the system and seamlessly be available in the patient record.

Business Context

Zen Hospital wanted to implement systems that could support the delivery of clinical and support services to the patients in a timely manner. The Client noted that there is a need to implement an efficient, comprehensive health care delivery system that is able to integrate various administrative and care related areas seamlessly. With the intent of organizing and managing clinical data better, improving accessibility, accuracy, clinical documentation and security of the data,Zen decided to implement Caresoft HIS. Our more than 9+ year’s expertise in HIS solutions coupled with its track record and understanding of the healthcare vertical, made it the partner of choice. We have implemented Caresoft HIS solution that enables the Client to achieve an integrated clinical administrative system.

The Practitioners workbench allowed the users to now perform the following clinical activities like recording of specialty-specific , e-Prescription Writer with drug dosage alerts, drug monographs and drug database integration, electronic service scheduling and ordering system to order for laboratory and radiology services, recording patient allergies, vital charting and electronic forms recording.The Practitioner will be able to electronically track to completion the status of each of the orders he has placed. The system has a completely integrated CPOE and Results Reporting system. The Practitioners workbench has specialty areas for the Dental, Psychiatry and physiotherapy specialties. Reduction and elimination of medication errors in the entire process and to phase out the laborious and timeintensive processes employed earlier by the client’s medical department by implementing technology that integrates the Client medical department’s medication administration process was also fulfilled. A post implementation assessment was conducted to quantify the various benefits achieved due to the implementation of Caresoft HIS at Zen Hospital. The key benefits are mentioned below.
The implementation addressed all the pain areas of the client and helped Zen Hospitals various process and operational leaks.

Supply Chain Process

(1) Productivity gain
(2) Better visibility of Inventory
(3) Paper free transactions through On-line PO & work flow authorization

Finance, Accounting and Billing

(1) Productivity increase in finance
(2) Productivity increase in Billing
(3) Streamlining of process for better process control

Lab, Radiology & Cath lab

(1) Productivity gain
(2) Quick lab result turnaround time.
(3) De-centralizing appointment booking for Radiology, CT, Echo, Cath Lab to Reduce waiting time Nursing & Discharge
(4) Nursing productivity gain
(5) Discharge time reduced by almost 80 percent.
(6) Medication Errors were reduced by almost half.